Alpine Marketing – Privacy Policy

Introduction

We treat your personal information as confidential and in accordance with applicable data protection laws.

This privacy policy details the personal data that we collect within our services to you and explains when & why we collect this data. How & why we use this data, how we store this data, who may see this data and when you may be contacted.

This privacy policy sets out the principles governing our use of personal information that we may obtain about you. By using the website, or by registering as a user of the services that we provide, you agree to this use.

This website contains links to other websites. The privacy policies and procedures described here do not apply to those sites. 

Key principles:

  • We take the privacy of our website users very seriously
  • We ensure that all personal data is handled and kept securely
  • We will only collect and process your data when necessary
  • We do not sell or make it public your personal information.
  • You can unsubscribe from our mailing lists at any time.
  • You can edit your personal data at any time.
  • You can remove your personal data at any time.

When we collect your personal data

We do not collect personal data for all users on our site. We will only request personal data from our website users if:

  • You choose to register with us to view our full range of property details and resources
  • You choose to contact us directly with a clear interest in purchasing a ski property
  • You choose to subscribe directly to our mailing list using the clear link on our site

What personal data we collect and how we collect it

Alpine Marketing collect your personal data as a visitor to our website through the completion of our registration form. We also collect data from Google Analytics, website cookies and Saleswings. This information includes:

  • Your full name
  • Your email address
  • Your telephone number
  • Your country of residence
  • Whether you are an EU citizen
  • Your property preferences eg. Budget, size and location
  • Your website use information eg. IP address, geographical location, device and browser, device type, URL referrals, your activity on this website and where you exit from.

Why we collect your personal data?

Your personal data is collected with the purposes of contacting you with relevant information, products and services. This data comprises of your name, email address, phone number and property requirements. This data is certified by you through your completion of the website registration form. We also monitor the use of our website by collecting data through the use of web-based tracking software and cookies. We may automatically collect non-personal information such as the type of internet browsers used, pages visited or referral path. We collect this data to continually improve our online services. We collect the personal data specified above in order to effectively provide you with products and services that best meet your requirements. We process your personal data on the basis that you have expressed a legitimate interest in the purchasing a ski property in the Austrian Alps.

How we use your personal data

Your personal data may therefore be collected for the following reasons:

  • Recommending properties
  • Recommending relevant services
  • Arranging property viewings, meetings and consultations
  • Publicising other relevant events
  • Asking for feedback on properties and other services
  • Analysing in order to improve our website-user experience
  • Internal record keeping
  • Internal marketing purposes

How we store your personal data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Alpine Marketing collect and store only relevant information. 

How long we keep your personal data

Your personal data will only be retained by Alpine Marketing for as long as you require our services. Should you no longer need the use of our services, we will remove your personal data from our records.

How you can control access to your personal data

If you do not wish to provide us with any personal data, you can choose not to register with us, not to contact us via our contact page or not to subscribe to our mailing list.

While you may also have access certain areas of the website without providing any Personal Data at all, to use all services and systems available on the website you will be required to register with us and provide a basic level of personal data.

Sharing your personal data  

We never sell any data on to third parties and will only share data when you have given us permission in order to provide our full services. For example at your request we may pass on your contact details to other service providers, such as mortgage lenders, notaries, or accountants etc. Any data used by such parties will be done at your request and used only to provide the service which you require. Furthermore, any data that is processed by third parties must be processed within the terms of this policy and in accordance with the General Data Protection Regulation 2018 (GDPR).

How we use website cookies

Cookies are small pieces of information which are sent to your device when you visit a website which store and sometimes track information about your use of our site. When you enter our site our web server sends a cookie to your computer which allows us to recognise your computer. By associating the identification numbers in the cookies with other customer information, when for example you log-in to the site, then we know that the cookie information relates to you. We use cookies to improve your user experience and the quality of our site and services.

Cookies allow you to use essential features of our site such as storing your favourite property and accessing secure areas of the site.

The data we collect from our website cookies enables us to use Google Analytics and Saleswings. This information includes: your IP address, geographical location, device, browser, device type, URL referrals, your activity on our website and where you exit from.

By proceeding beyond our homepage, you consent to our cookie settings and agree that you understand this Cookies Policy which explains how you can manage your cookie choices and preferences. If you want to delete any cookies that may already be on your computer or device, please refer to the instructions for your file management software to locate the file or directory that stores cookies. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

Website-tracking

Alpine Marketing use Google Analytics to analyse the use of our website and to understand our website visitors behaviour on our site. We do this in order to constantly improve our website services and to enable targeted adverts. We do this through cookies and by proceeding beyond our homepage, you consent to our cookie policy. 

Alpine Marketing use SalesWings to analyse the use of our website and to understand the urgency and nature of the needs of our website visitors. SalesWings generates information about the use of our website by means of cookies and other web-tracking technology. The information generated by SalesWings relating to our website is used to identify our customers’ visits and to determine their interests mainly for sales and marketing purposes. To determine those interests, SalesWings will track the visitors’ behaviour on our website, and provide us with publicly available information about you such as social media profiles and information. Such information will not be shared with third parties, but may be stored on servers of other applications we use to serve you such as Mailchimp and Outlook.

How to access, edit or remove your personal data

You can access, edit and remove your data from the Alpine Marketing database at any time by logging in to the My Account area on our website and changing your preferences. In this area you can update your property search preferences, unsubscribe from our database, or entirely remove your data from our records.  Alternatively, you can email us at enquiries@alpinemarketing.com and we can update, unsubscribe or remove your data from our records.

Press Data

If you are a journalist, our PR and marketing department may contact you with relevant news from the Austrian property market. We will only ever send you personalised emails which are targeted to your subject of interest and your publication. Your name and email address will be saved in a secure database and will never be shared or sold on. If you would like to access, edit or remove your personal data please contact our Head of PR and Marketing: emma@alpinemarketing.com.

Changes to this Privacy Policy

Alpine Marketing Ltd reserve the right to change this privacy policy in accordance with new privacy laws. If you have any questions about Alpine Marketing’s privacy policy please email us at enquiries@alpinemarketing.com

This policy was last edited on 22nd May 2018

 

About us

We have been selling chalets and apartments in the Alps for over 15 years and are the leading sales agency for ski property in Austria. Our specialist team based in London and The Hague are on hand to offer advice on the ski resorts we sell in and property we have available. We aim to offer the finest selection of Alpine properties, and ensure a high quality service to help you throughout your purchasing process. Our extensive portfolio and years of service have enabled us to keep on top of the property market. We advise all the top developers and our quality of service and professionalism have ensured successful and long-term relations with them.  

Stay up to date with new properties available across the Alps.

+44 (0)20 7935 5132

enquiries@alpinemarketing.com

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